Help & Support

How can I contact ACAMS for assistance? 

• Chat with Us: For the fastest response to general questions about our programs, certifications, or website, start a conversation with our Chatbot. Please note the chatbot provides information based on our website data and cannot access specific account or personal details.
• Online Form: For account-specific issues or detailed inquiries, use our Contact Us form to ensure your request is routed to the correct department
• Americas (USA): Call Headquarters at +1 305 373 0020 or toll-free at +1 866 256 8270.
• EMEA (London): Contact our London office at +44 20 4578 1081.
• APAC (Singapore): Reach our Singapore team at +65 3135 1081.
• Global Offices: For assistance in other regions, please click here.

I can’t log in or access my course materials. What should I do? 

• Reset Your Password: As a first step, please use the "Forgot Password" link on the login page to ensure your credentials are up to date.
• Verify Your Email: Confirm you are using the specific email address associated with your ACAMS membership.
• Contact Technical Support: If you are still unable to log in after a password reset, please reach out via the "Technical Support" category on our Contact Us form. This allows our team to investigate your access issue directly.

How do I check the status of my certification application? 

• Navigate to Dashboard: Log in and go to your "My Account" Dashboard.
• Locate Certification: Select the "Certifications" section and then click on "Check Application Status".
• Follow Up: Most applications are reviewed within 3–5 business days; if your status has not updated after this period, please contact us via the "Certifications" category on the Contact Us form.

How do I schedule my certification exam? 

• Verify Approval: You may only schedule your exam once your application is approved and you have received your official Authorization to Test (ATT) email.
• Navigate to Schedule: Log in to your profile, go to the "My Account" Dashboard, select "Certifications," and click on "Schedule Exam".
• Follow Instructions: Use the specific instructions provided in your ATT email to complete your booking through our testing partner, Pearson VUE.

How can I share a compliment, suggestion, or complaint? 

• Share Your Input: We value your feedback—whether it is a compliment, a suggestion for improvement, or a formal complaint—as it helps us refine the ACAMS experience.
• Submit Feedback: Use our Contact Us form and select "Feedback" from the Question Type dropdown menu to ensure your message receives an impartial and objective assessment by our Quality Assurance (QA) team.
• Response Time: You can expect an initial response or resolution update within 3–5 business days; should a complex investigation require more time, we will contact you to set clear expectations regarding the delay.

What if I am unhappy with the resolution provided? 

• Request an Appeal: If you are dissatisfied with a resolution, you may appeal the decision by submitting a new case through the Contact Us form.
• Provide Reference: To ensure a thorough secondary review, please include your original case number in your submission.
• Further Options: Customers wishing to appeal are advised to pursue matters either through direct communication with ACAMS or through procedures available under applicable law.

Is my feedback kept confidential? 

• Professional Discretion: Yes, ACAMS handles all feedback with the utmost discretion, sharing details only with the internal teams essential to reaching a resolution.
• Data Retention: Customer complaints are retained for five (5) years from the date of closure to support dispute resolution, regulatory compliance, and legal claims. We may retain data for longer, where required by law or for ongoing investigations or legal proceedings. After this period, data is securely deleted or anonymized.