Anti-Scam Centers and Private-Public Partnerships Toolkit for Financial Institutions: Day One Readiness

Global fraud losses are rising as criminal networks continue to increase the scale and sophistication of their schemes. Developing a robust anti-scam ecosystem requires strategic coordination and engagement among government, law enforcement and the private sector. Recent global discussions, including work by the United Nations Office on Drugs and Crime and the Interpol Global Fraud Summit, have advocated for the establishment of anti-scam centers (ASCs) and similar public-private partnerships (PPPs) as a means to tackle the proliferation of fraud and scams along with cross-sector and cross-border data sharing, an enhanced preventative approach and targeted awareness campaigns.

ASCs/PPPs — collaborative mechanisms that integrate intelligence sharing, operational coordination, victim assistance and threat mitigation — are proving to be highly effective national responses. ASCs/PPPs can help institutions identify mule accounts faster, improve interdiction at the point of payment, strengthen transaction monitoring, inform onboarding controls, enhance customer warnings and recovery processes, and generate practical lessons that feed back into fraud, anti-money laundering (AML) and anti-financial crime frameworks. 

Countries with established ASCs/PPPs have seen clear benefits, with significant potential for further development. As a result, many countries are aiming to launch or improve ASC/PPP initiatives. Financial institutions invited to join ASCs/PPPs have a valuable opportunity. By participating in an ASC/PPP, they gain access to intelligence that allows them to detect fraud within their institutions more quickly. The lessons learned can also strengthen their overall controls, thereby enhancing protection for both the institution and its customers.

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